Frequently Asked Questions

Ready-to-ship orders are processed in 1–2 business days, followed by approximately 3–7 business days for standard delivery after dispatch. Remote locations may take approximately 5–9 business days after dispatch. Made-to-order or customized products may require 7–12 business days of production before dispatch. See shipping details.

Standard shipping is free on all prepaid orders across serviceable PIN codes in India. COD orders carry a ₹150 shipping and COD handling charge per order, not per item. Express delivery may cost extra where available.

Eligible unused products can be returned within 7 days from delivery. Report damaged, defective, incorrect or missing items within 48 hours with photos or videos. A ₹149 reverse-shipping charge applies to change-of-mind returns. Read the full return policy.

Many of our briefcases and laptop bags are designed for daily work carry and can fit common laptop sizes. Check the product description for specific fit details.

Keep your bag dry, wipe dust with a soft cloth, avoid harsh cleaners, and store it in a breathable place when not in use. We provide free care advice through support; this does not include cleaning, conditioning, repairs, replacement, shipping, or a lifetime warranty. Read our care guidance.

Message us anytime by email at leatherproject.in@gmail.com or WhatsApp at +91 8604026768. Our team replies Monday–Friday, 10am–5pm IST. We do not promise a specific response time.