Return & Refund Policy

LeatherProject.in

Effective date: 18 August 2026

1. Overview

We want customers to receive products in the condition and specification they ordered. Returns, replacements, and refunds are handled according to this policy and any product-specific conditions shown on LeatherProject.in.

2. Eligible Returns

A return request may be considered where the product is defective, damaged in transit, materially different from the item ordered, or otherwise eligible under the return conditions displayed on the relevant product page. Items should be unused, in original condition, and returned with original packaging, tags, accessories, and proof of purchase where reasonably possible.

3. Non-Returnable Situations

• Products showing signs of use, misuse, alteration, accidental damage, or normal wear and tear.
• Personalised, customised, made-to-order, or final-sale products where the product page clearly states they are non-returnable, except where required by law or where the item is defective or incorrect.
• Minor natural variations in genuine leather - including grain, texture, shade, scars, or markings - that arise from the nature of the material and do not amount to a manufacturing defect.

4. How to Request a Return

Contact LeatherProject.in through the customer-support channel displayed on the website. Please provide your order number, the reason for the request, and clear photographs or video where the request concerns damage, defect, or an incorrect item. Do not send a product back until return instructions have been provided.

5. Inspection and Approval

Returned products may be inspected before a replacement or refund is approved. If the return does not meet the applicable conditions, LeatherProject.in may decline the return or send the product back to the customer, subject to applicable law.

6. Refunds

Approved refunds will normally be issued to the original payment method, unless another method is mutually agreed or required operationally. Bank or payment-provider processing times may apply after the refund is initiated. Shipping or handling charges are refundable only where stated at checkout, required by law, or where the return results from an error attributable to LeatherProject.in.

7. Replacements

Where a replacement is approved, it is subject to stock availability. If the same product is unavailable, LeatherProject.in may offer an alternative, store credit, or a refund, as appropriate.

8. Return Shipping

Where a return is approved because the product is defective, damaged in transit, or incorrect, LeatherProject.in will provide return instructions and may arrange reverse pickup where service is available. For other eligible returns, return-shipping responsibility will be communicated when the request is reviewed.

9. Order Cancellations

Orders may be cancelled before dispatch where operationally possible. Once dispatched, cancellation is generally unavailable and the request will be handled under this Return & Refund Policy.

10. Consumer Rights

Nothing in this policy is intended to limit any mandatory rights available to consumers under applicable Indian law.

11. Contact

For return, replacement, or refund assistance, use the customer-support details displayed on LeatherProject.in.

This policy is intended as a practical store policy for LeatherProject.in and should be reviewed periodically to ensure it matches the store's actual operations and applicable law.