Privacy Policy

LeatherProject.in

Effective date: 18 August 2026

1. Scope

This Privacy Policy explains how LeatherProject.in may collect, use, disclose, and safeguard personal information when you visit the website, create an account, place an order, contact customer support, or otherwise use our services.

2. Information We May Collect

• Identity and contact information such as name, phone number, email address, billing address, and shipping address.
• Order and transaction information such as products purchased, order value, payment status, refunds, and delivery details.
• Account information, if account creation is available.
• Device, browser, IP address, cookie, and usage information collected through the website and related technologies.
• Communications you send to customer support, including photographs or videos shared for order-related claims.

3. Payment Information

Payments may be processed by third-party payment providers. LeatherProject.in may receive transaction identifiers, payment status, and limited payment-related information, but payment-card or banking credentials are generally handled by the payment provider according to its own terms and security practices.

4. How We Use Information

• Process and fulfil orders, payments, returns, refunds, and deliveries.
• Communicate order updates and respond to support requests.
• Prevent fraud, misuse, security incidents, and unauthorised transactions.
• Improve website functionality, products, customer experience, analytics, and marketing.
• Comply with accounting, tax, legal, regulatory, and dispute-resolution obligations.

5. Sharing of Information

We may share information with service providers that help operate the store, such as Shopify or other commerce infrastructure providers, payment processors, logistics and courier partners, analytics providers, customer-support tools, technology vendors, professional advisers, and authorities where disclosure is required by law. We do not authorise service providers to use personal information for unrelated purposes except as permitted by their own lawful roles and applicable agreements.

6. Cookies and Similar Technologies

The website may use cookies, pixels, local storage, and similar technologies to keep the website functional, remember preferences, understand website usage, measure marketing performance, and improve services. Browser settings may allow you to block or delete cookies, although some website features may then work differently.

7. Marketing Communications

Where permitted, LeatherProject.in may send product, promotional, or service communications using the contact details you provide. You may use any unsubscribe or opt-out mechanism included in the communication, where applicable. Transactional messages related to an order or account may still be sent when necessary.

8. Data Retention

Personal information is retained only for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer support, fraud prevention, accounting, tax, legal compliance, and dispute handling, after which it may be deleted or anonymised in accordance with applicable requirements.

9. Security

LeatherProject.in uses reasonable administrative, technical, and organisational measures intended to protect personal information. However, no internet transmission or storage system can be guaranteed to be completely secure.

10. Your Choices and Rights

Depending on applicable law, you may have rights relating to access, correction, updating, deletion, grievance redressal, withdrawal of consent where processing is based on consent, or other controls over personal information. Requests can be made through the support/contact channel displayed on LeatherProject.in and may require reasonable identity verification.

11. Children

The website and products are not intentionally directed at children for independent purchasing. Where applicable law requires parental or guardian consent for processing a child's personal information, LeatherProject.in will seek to comply with those requirements.

12. Third-Party Services

The website may contain links or integrations operated by third parties. Their handling of personal information is governed by their own privacy policies, and LeatherProject.in is not responsible for third-party privacy practices outside our control.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, practices, or legal requirements. The updated version will be posted on LeatherProject.in with a revised effective date.

14. Contact

For privacy questions or requests, please use the contact or customer-support details displayed on LeatherProject.in.

This policy is intended as a practical store policy for LeatherProject.in and should be reviewed periodically to ensure it matches the store's actual operations and applicable law.